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Privacy Policy

Privacy Policy

At French Shop Online, we respect your privacy and are committed to protecting your personal information. We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.

PERSONAL INFORMATION WE COLLECT

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

This information is used to process your order, communicate with you, provide customer support, and improve our services.

PAYMENT SECURITY

We do not store your payment details.

All payments are processed securely through trusted payment providers and our ecommerce platform.

NEWSLETTER

If you subscribe to our newsletter, we'll send you updates about new products, promotions and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in every email.

COOKIES & WEBSITE ANALYTICS

Our website uses cookies and similar technologies to improve your browsing experience.

We also use website analytics to help us understand how visitors use our website. This information is collected anonymously and helps us improve our website, products and customer experience.

SHARING YOUR INFORMATION

We only share your personal information with trusted service providers when necessary to operate our business, including:

  • BigCommerce (our ecommerce platform)

  • Secure payment providers

  • Australia Post and other delivery services

  • Email marketing providers

  • Website analytics providers

We never sell, rent or trade your personal information to third parties.

ACCESS TO YOUR INFORMATION

If you'd like to access, update or request deletion of your personal information, please contact us via our Contact Uspage.

We'll respond to your request within a reasonable timeframe.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact Us page.