The term "French Shop online" or "us" or "we" refers to the owner of the website
Phillip Paris Pty Ltd whose ABN is 97152638269.
The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We reserve the right to change these Terms and Conditions at any time and advise you to check them carefully prior to making a purchase. This does not affect your consumer statutory rights.
Orders & Payments
To place an order, add the items of your choice to the shopping basket and proceed to the checkout following the instructions on the screen. You will be directed to payment page to make your payment securely and payment can be made either via a Paypal account or credit card.
All payments should be made in AUD only.
The price for the goods you order is stated clearly on our site. GST is included where applicable.
Prices are subject to change at any time without notice.
If an item has been priced incorrectly, we reserve the right to supply at the correct price and will inform you of this prior to delivery.
All items are subject to stock availability and if any goods are unavailable, we will contact you giving you an indication of how long before the goods become available and give you the option of waiting or cancelling your order.
If goods have been paid for but are unavailable, we will arrange for a refund if required, via your original method of payment. We do however, endeavour to provide accurate information on the availability of stock. Delivery is charged extra at the rate specified when you place your order.
Delivery and Returns
We will arrange for delivery to the address specified by you when ordering.
We will do our best to arrange delivery within the time specified on our website or (if none) 28 days of the date of your order but we cannot guarantee delivery by these times. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for costs incurred due to failed or delayed deliveries. Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted. We do not accept any liability for loss of goods due to the supply of an inaccurate delivery address by the customer. If you believe your goods may be faulty you must notify us within 7 days of the receipt of your goods by email. We will then arrange with you either a refund or exchange for the affected goods.
Shipping Within Australia
we deliver all our orders to you via the Australia Post Service for a flat rate of $7.99.
Additional items we will ship for FREE.
Orders will be dispatched within 2 business days.
Normally it is preformed the same day.
Shipping times depend on delivery location.
You will pay the flat overseas freight, depends of your country, charge to us and then it will be your
responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Out of Stocks
Out of Stocks - we update our sites product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
Returns and Exchanges Policy - Online Purchases
All returns packages must be received back at our store within 14 days of the
date your received your ordered goods shipped from us.
For international orders, packages must be received by our store within 30 days of the date your order shipped from us.
Returns are processed within 14 business days after arriving back at our store.
Refunds can only be issued to your original payment method or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
Shipping is non-refundable, except in cases where we have made a shipping error.
Currently, we are only able to process exchanges for domestic (AUS) customers.
The following items are non-refundable:
Returns received after 14 days of the original order shipment date
Returns received in damaged or worn condition
Items that are on sale and cannot be returned or exchanged:
Select undergarments and shapewear
Tights, socks, bookstore items, cosmetics,925 silver plated or silver items, puzzles, and board games.
French Shop Online is dedicated to keeping your details private.
Any information that we collect in relation to you is kept strictly secured. We only use this information to identify your orders, provide you with our newsletters (if you have subscribed) and personalize your shopping experience with us. We do not pass on/sell/swap any of your personal details with anyone.
The type of information we will collect about you includes that provided through the order process being your name, address, phone number if applicable and email address, credit or debit card details when paying by this method.
The information we collect from you will be used as follows:
For the purpose of processing your order and meeting our contractual commitments to you -To communicate effectively with you
To provide you with the best service we can to advise you of our latest additions or news, by email via our Newsletter.
You will only receive this if you subscribe to it on our website.
You can unsubscribe at any time.
We do not send unsolicited mail either via email or by post.
There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.