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Returns & Refunds Policy

Returns & Refunds Policy

CHANGE OF MIND RETURNS

If you've changed your mind about your purchase, you may return your item within 14 days of receiving your order.

To be eligible for a return:

  • Please contact us within 7 days of receiving your order to request a return and receive return instructions.

  • The item must be unused, in its original condition and suitable for resale.

  • The item must be returned in its original packaging.

  • Return shipping costs are the customer's responsibility.

  • All returned items must be sent with a tracking number.

Once your return has been posted, please send us your tracking number, together with your order number or full name, via our Contact Us page so we can monitor your return.

RETURN ADDRESS

Once you've contacted us and your return has been approved, please send your item to:

French Shop Online
Beata Horbacki
31 Willoughby Crescent
Gilmore ACT 2905
Australia

Please include your order number or full name inside the parcel so we can identify your return promptly.

EXCHANGES

We're happy to exchange your purchase for another product, subject to stock availability.

Any price difference and shipping costs associated with the exchange are the customer's responsibility.

REFUNDS

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within a reasonable timeframe.

Please note that original shipping charges are not refundable for change-of-mind returns.

Approved refunds are processed within 1 business day after we receive and inspect the returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible via our Contact Us page.

We may ask you to provide photographs to help assess the issue. If the item is confirmed to be faulty, damaged or incorrectly supplied, we'll provide an appropriate remedy in accordance with the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit or exclude your rights under the Australian Consumer Law.

SALE ITEMS

Sale and clearance items cannot be returned for change-of-mind reasons unless otherwise stated.

However, your rights under the Australian Consumer Law always apply to faulty or defective products.

NEED HELP?

If you have any questions about returns or refunds, please contact us via our Contact Us page.