Shipping & Returns – French Shop Online
Shipping Overview – Australia-Wide & International
We ship all orders quickly and securely from our Canberra warehouse using trusted services with full tracking. Whether you're shopping from across Australia or internationally, we aim to deliver your French tablecloths, napkins, gifts, and accessories as fast and safely as possible.
Flat-Rate Australia-Wide Shipping
We offer a flat-rate shipping fee per order, regardless of size or weight, to any location within Australia. You can order as many items as you wish and still pay one flat postage cost. All parcels are sent via Australia Post with tracking. You can choose between standard or express post at checkout.
Most orders are dispatched within 24 hours on business days. During busy periods such as public holidays or sale events, dispatch may take up to 7 business days.
Local Pickup – Canberra
Canberra customers are welcome to collect their orders in person from our Fyshwick Markets stall. We are open:
Thursday–Friday: 10 am–4 pm
Saturday–Sunday: 9 am–4 pm
To use this option:
• Place your order online as normal
• Leave a note at checkout: “Pickup from market”
• We will refund your shipping fee once your order is collected
If you have any questions or wish to confirm your pickup, please contact us.
International Shipping
We currently offer flat-rate international shipping to:
• New Zealand
• United Kingdom
• United States
All parcels are shipped by air with tracking. Express international shipping is available upon request. For other destinations, please contact us for a custom quote.
Duties & Taxes for International Orders
International customers are responsible for any local taxes, customs duties, or import fees required by their country. These charges are not included in the product or shipping price.
Estimated Delivery Times
• Australia (standard): 2–7 business days
• Australia (express): 1–3 business days
• New Zealand: 6–12 business days
• UK / US: 7–14 business days
• Other destinations: Based on quote and carrier estimates
Visit Australia Post’s website for current delivery timeframes.
Order Tracking
You’ll receive a tracking link via email once your order has been dispatched. If your order is delayed or appears lost, please contact us with your order number so we can assist promptly.
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, we accept returns or exchanges under the following conditions:
• Notify us within 7 days of receiving your order
• Items must be unused and in original packaging
• Return shipping is the customer’s responsibility
• Items can be returned by post or brought to our Fyshwick Markets stall
To begin a return, please contact us and let us know your reason for return.
Exchanges
We’re happy to assist with exchanges for a different product or design. Shipping and any price differences are handled by the customer. Refunds or extra payments will be arranged after item inspection.
Refunds
Once your return is received and approved, we will issue a refund to your original payment method.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please get in touch immediately. We will resolve the issue in line with Australian Consumer Law.
Important for Sale Items
Please note: Sale items are final sale and cannot be returned, refunded, or exchanged.
Need Help?
Phone: 0450 549 288
In person: Fyshwick Markets, Canberra
Online: Contact Us