Shipping & Returns – French Shop Online
Shipping Overview – Australia-Wide & International
We offer flat-rate shipping Australia-wide and dispatch most orders within 24 hours on business days. All parcels are sent with tracking via Australia Post.
We also ship to New Zealand, the UK, the US and other international destinations.
For full shipping details and international postage info, please visit our Delivery Information page.
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, we accept returns and exchanges under the following conditions:
- You must notify us within 7 days of receiving your order by phone or email
- Items must be unused and in original packaging
- Return shipping is the customer’s responsibility
You may return your order by post or bring it directly to our Fyshwick Markets stall (Thu–Sun, 9am–4pm).
Exchanges
If you would like to exchange for a different product or design, we’re happy to assist. Return shipping and the cost difference (if any) are handled by the customer. Refunds or additional payments will be arranged as agreed after item inspection.
Refunds
Once your returned item is inspected and approved, a refund will be processed to your original payment method.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us immediately. We will resolve the issue in line with Australian Consumer Law.
Contact for Returns
0450 549 288
Fyshwick Markets, Canberra
Or use the contact form on our Contact Us page.