null

Shipping & Returns

Shipping & Returns – French Shop Online

Shipping Overview – Australia-Wide & International

We ship all orders quickly and securely from our Canberra warehouse using trusted services with full tracking. Whether you're shopping from across Australia or internationally, we aim to deliver your French tablecloths, napkins, gifts, and accessories as fast and safely as possible.

Flat-Rate Australia-Wide Shipping

We offer a flat-rate shipping fee per order, regardless of size or weight, to any location within Australia. You can order as many items as you wish and still pay one flat postage cost. All parcels are sent via Australia Post with tracking. You can choose between standard or express post at checkout.

Most orders are dispatched within 24 hours on business days. During busy periods such as public holidays or sale events, dispatch may take up to 7 business days.

Local Pickup – Canberra

Canberra customers are welcome to collect their orders in person from our Fyshwick Markets stall. We are open:

Thursday–Friday: 10 am–4 pm
Saturday–Sunday: 9 am–4 pm

To use this option:

• Place your order online as normal
• Leave a note at checkout: “Pickup from market
• We will refund your shipping fee once your order is collected

If you have any questions or wish to confirm your pickup, please contact us.

International Shipping

We currently offer flat-rate international shipping to:

• New Zealand
• United Kingdom
• United States

All parcels are shipped by air with tracking. Express international shipping is available upon request. For other destinations, please contact us for a custom quote.

Duties & Taxes for International Orders

International customers are responsible for any local taxes, customs duties, or import fees required by their country. These charges are not included in the product or shipping price.

Estimated Delivery Times

Australia (standard): 2–7 business days
Australia (express): 1–3 business days
New Zealand: 6–12 business days
UK / US: 7–14 business days
Other destinations: Based on quote and carrier estimates

Visit Australia Post’s website for current delivery timeframes.

Order Tracking

You’ll receive a tracking link via email once your order has been dispatched. If your order is delayed or appears lost, please contact us with your order number so we can assist promptly.

Returns & Exchanges

We want you to love your purchase. If something isn’t quite right, we accept returns or exchanges under the following conditions:

• Notify us within 7 days of receiving your order
• Items must be unused and in original packaging
• Return shipping is the customer’s responsibility
• Items can be returned by post or brought to our Fyshwick Markets stall

To begin a return, please contact us and let us know your reason for return.

Exchanges

We’re happy to assist with exchanges for a different product or design. Shipping and any price differences are handled by the customer. Refunds or extra payments will be arranged after item inspection.

Refunds

Once your return is received and approved, we will issue a refund to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please get in touch immediately. We will resolve the issue in line with Australian Consumer Law.

Important for Sale Items

Please note: Sale items are final sale and cannot be returned, refunded, or exchanged.

Need Help?

Phone: 0450 549 288
In person: Fyshwick Markets, Canberra
Online: Contact Us