Shipping & Delivery – French Shop Online

We ship all orders quickly and securely from our Canberra warehouse, using trusted services with full tracking. Whether you're shopping from across Australia or around the world, we aim to deliver your French tablecloths, napkins, gifts and accessories as fast and safely as possible.

Australia-Wide Shipping

We offer a flat-rate shipping fee per order, regardless of weight or size, to any location within Australia. All parcels are sent via Australia Post with tracking. You can choose between standard or express post at checkout. We usually dispatch orders within 24 hours on business days. During public holidays or special sale events, shipping may take slightly longer, but we aim to ship all orders within 7 days at the latest.

Local Pickup – Canberra

Customers in Canberra are welcome to collect their orders in person from our Fyshwick Markets stall, open Thursday to Sunday, 9am–4pm. To use this option:

• Place your order online as normal

• At checkout, leave a note saying “pickup from market”

• We will refund the shipping fee once the order is picked up

International Shipping

We ship worldwide! Our flat-rate international shipping currently covers:

• New Zealand – flat rate per order

• United Kingdom – flat rate per order

• United States – flat rate per order

All international parcels are shipped by air with tracking. Express international delivery is available by email request.

For other countries, please contact us for a custom shipping quote. Rates vary depending on the size and weight of your order.

Duties, Taxes & Customs

International customers are responsible for any import duties, customs charges, or local taxes required by their country. These fees are based on your country’s import regulations and are not included in our product or shipping prices. We recommend checking your country’s policies before ordering.

Estimated Delivery Times

Delivery time depends on your location and is based on Australia Post’s standard and express delivery timeframes. You can view estimated times at auspost.com.au. Most parcels arrive within:

• Australia (standard): 2–7 business days

• Australia (express): 1–3 business days

• New Zealand: 6–12 business days

• UK / US: 7–14 business days

• Other international locations: based on quote and carrier estimates

Order Tracking

All parcels include tracking. You’ll receive a tracking link by email as soon as your order is dispatched. If your parcel is delayed or appears lost, please contact us with your order number so we can help resolve the issue promptly.